Terms and Conditions
Welcome to House of AURA. Please read the following Terms and Conditions carefully before using our website or placing an order.
Acceptance of Terms
By using this store or placing an order, you agree to all Terms & Conditions and store policies.
Products and Pricing
- We strive to display products and descriptions as accurately as possible.
- Product colors may vary slightly due to screen settings and lighting conditions.
- House of AURA reserves the right to modify prices and promotions without prior notice.
Orders and Payments
- Orders are considered confirmed only after successful payment.
- The store reserves the right to cancel any order due to product unavailability or technical/pricing errors, with a full refund provided when applicable.
Processing and Shipping
- Orders are processed within up to 14 business days from the date of order confirmation.
- Shipping time begins after the order has been handed over to the shipping company.
- Delivery times vary depending on the shipping provider and destination city.
- Customers are responsible for providing accurate shipping information.
Sizing
- A size guide is provided to help customers choose the appropriate size.
- Customers are responsible for selecting the correct size before completing their purchase.
Exchanges and Returns
- Exchanges and returns are available only for standard sizes.
- Products must be returned in their original condition, unused, unwashed, and undamaged.
- Customers are responsible for exchange or return shipping costs unless the error is caused by the store.
Custom Sizes and Alterations
- Products made to custom measurements or modified according to customer requests are not eligible for exchange or return.
- Customers are encouraged to review all measurements and specifications carefully before placing an order.
Intellectual Property
All images, designs, content, and trademarks displayed on House of AURA are protected by intellectual property laws and may not be used without prior written permission.
Liability
The store is not responsible for delays caused by shipping carriers or circumstances beyond its control.
Amendments
House of AURA reserves the right to update these Terms and Conditions at any time. Any changes become effective immediately upon publication.
Contact Information
Email: [email protected]
Mobile: +966539535788