Exchange and Return Policy
Welcome to House of AURA. Please review our Exchange and Return Policy before placing an order.
Exchanges
- Customers may request an exchange for products purchased in standard sizes listed in our size guide.
- The product must be in its original condition, unused, unwashed, undamaged, and with all original tags attached.
- Exchange requests must be submitted within the approved period from the date of delivery.
- Customers are responsible for exchange shipping costs unless the error is caused by the store.
Returns
- Customers may request a return for products purchased in standard sizes listed in our size guide.
- The product must be in its original condition, unused, unwashed, and undamaged.
- Customers are responsible for return shipping costs unless the error is caused by the store.
Custom Sizes and Alterations
- Products made to custom measurements or modified according to customer requests are not eligible for exchange or return.
- Customers are advised to verify all measurements before placing an order.
Non-Eligible Cases
- Used or washed products.
- Products damaged due to misuse.
- Customized or made-to-order products.
- Requests that do not comply with this policy.
Defective or Incorrect Products
If you receive a defective product or an item different from your order, please contact us immediately and we will review the case accordingly.
Contact Information
Email: [email protected]
Mobile: +966539535788